Effective Date: April 14, 2025

Tukan Pte. Ltd. (“we”, “us”, or “our”) operates the website https://tukan.com.sg (the “Service”). This Privacy and Cookies Policy explains how we collect, use, and protect your information when you use our Service.

1. Information We Collect

We may collect the following types of data:

Personal Data

When you fill out a contact form on our website, we may collect:

  • Your name

  • Your email address

  • Your phone number

  • Any message or details you include

Usage Data

We automatically collect certain technical data when you browse our site. This may include:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of your visit

  • Time spent on pages

  • Device and diagnostic data

2. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze how users interact with our website and to improve performance.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how our site is used and enhance your experience.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function.

  • Analytics Cookies: Help us track website usage and performance.

  • Functionality Cookies: Remember user preferences to improve experience.

We do not display a cookie banner or provide cookie opt-out options. By continuing to use the site, cookies will be placed on your device as described above.

3. How We Use Your Data

We use the data collected to:

  • Respond to your contact form inquiries

  • Improve and maintain our website

  • Monitor site usage and performance

  • Detect and resolve technical issues

4. Sharing Your Information

We do not sell your data. We may share your information:

  • With trusted service providers who support our website

  • To comply with legal obligations or protect our rights

  • In case of a business transfer (e.g. merger or acquisition)

5. Data Retention

We keep your personal data only as long as necessary to fulfill the purpose for which it was collected (e.g., to reply to your message). After that, we delete it securely.

6. Your Rights

Depending on your location, you may have rights such as:

  • Accessing your data

  • Requesting correction or deletion

  • Objecting to how your data is used

  • Filing a complaint with a data protection authority

To make a request, contact us at sales@tukan.com.sg.

7. Data Security

We take reasonable steps to protect your information. However, no internet transmission is 100% secure, and we cannot guarantee complete security.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: sales@tukan.com.sg